Robert has operated as a General Manager, Business Manager and Business Owner over the last 15 years. During that time he has had a primary focus on customers and the delivery of excellence in service and products. Prior to that he was a research chemist, worked in various operational roles. industrial sales and as a member and manager of a number of projects.
Robert is qualified with a BSc(Hons) in Chemistry. He has subsequently undertaken and completed a MBA in an effort to balance the reality of business with the theory of business management. He has also recently been accredited as a PRINCE2 Project Manager.
Robert by design has had experience across a number of industries in large and small organisations. These include manufacturing, supply chain, production line and batch manufacturing in the Chemical, Rubber, Building, Water and Mining industries. In all of these experiences he has developed his skills in R&D, product development, operations, sales, supply chain/logistics, HR and project management. This has enabled him to deliver results in a range of industries including Automotive OEM, the Industrial & Engineering sector, the building industry, the medical and dental profession, the food industry and the mining service sector.
For further information about Robert’s background and results achieved please refer to his LinkedIn profile:
Robert has worked with sales forces, concentrating on delivering what and when the customer wanted. He has an extensive experience with the delivery of exceptional Customer Satisfaction. This can only be possible when delivery of exceptional customer service is coupled with products, advice and business relationships that exceeded what the customer requires. Robert has shown that by focusing on the customer and delivering service excellence must be a precursor for the growth of revenue and margins.
Business success is only possible with a great team. Realising this, Robert has also worked within organisations to build teams, and develop individuals within these teams. By helping them to focus on the development of business processes, improvement of cash flow and determining the business’ future through 5 year business strategies and the associated yearly budgets has been critical for the success of the businesses Robert has worked with.
